7 Questions to Ask Before Adding a New Service or Technology to Your Optometry Practice
Adding a new service can be a great way to grow your practice. It can create a new revenue stream, meet a patient need, or help you get more out of your team, technology, and clinical space.
But a new service does not automatically mean more profit.
I see practice owners get excited about new opportunities all the time. You go to a conference, see a new technology, hear what another doctor is doing, or start thinking about a service that could be great for your patients and your bottom line.
That’s the exciting part.
Then comes the business part.
Before you invest, step back from the excitement and look at the opportunity from several angles.
1. Can You Actually Provide This Service in Your State?
Start here.
Before you run projections, rearrange the schedule, or sign a purchase agreement, confirm that the service—and how you intend to use the equipment—is within the approved scope of practice in your state.
This gets missed more often than you might think.
You see a demonstration at a conference. Another doctor tells you how successful a new service has been. Or a sales rep takes you to a fancy dinner and shows you the shiny new thing you suddenly cannot imagine practicing without.
Before you sign anything, check.
Optometric scope of practice varies by state. What a colleague can do in another state may not be something you can do in yours. And just because someone can sell you the equipment does not mean you can use it for everything discussed during the sales process.
I have seen practices discover this after signing the purchase agreement. They cannot use their shiny new object for the services they intended—and they cannot get out of the contract.
Now it sits in a back room gathering dust while they continue making payments.
We call that the stupid tax.
Verify first. If there is any question, get the appropriate regulatory or legal guidance before you commit.
Once you know you can provide the service, then decide whether you should.
2. Is There Enough Patient Demand?
Start with the patients you already have.
Are they asking for a service you do not provide? Are you regularly referring patients elsewhere for something you could potentially offer in-house? Does your patient population suggest an unmet need?
That could point to dry eye treatment, myopia management, specialty contact lenses, aesthetics, additional diagnostic testing, or another service that fits your practice.
Do not add something just because everyone at the conference is talking about it.
Look at your practice.
Your demographics, referral patterns, current services, and utilization data can tell you whether the opportunity is really there.
The business question is simple:
Are enough of my patients likely to use this service to make it worthwhile?
3. Do the Numbers Work?
Revenue is not profit.
It sounds basic, but that distinction can disappear quickly when someone starts talking about how much revenue a new service could generate.
Look at the full cost:
- Equipment and technology
- Supplies and cost of goods
- Staff training
- Provider time
- Additional payroll
- Marketing
- Financing and maintenance
- Reimbursement and collections
Then work backward.
How many patients do you realistically need each month to cover those costs? How long will it take to reach that volume? What if adoption is slower than expected? What does the service contribute after the expenses are paid?
Run different scenarios and challenge your assumptions. Today’s analytical and AI-assisted research tools can help us evaluate opportunities faster and from more angles, but a great projection built on bad assumptions is still a bad projection.
The tools are better. Judgment still matters.
4. Do You Actually Have Room in the Schedule?
Sometimes demand is not the problem. Capacity is.
If your schedule is already full, adding another appointment type may simply move production around instead of creating growth.
Where will these patients go? How much doctor time will the service require? What can be appropriately delegated? Will these appointments displace another profitable service?
You may have patient demand and a great projected margin, but if delivering the service pushes out something more productive, the economics change.
A full schedule does not necessarily mean you are maximizing the schedule.
5. Can Your Team Support It?
A new service almost never affects only the doctor.
Your front desk has to explain and schedule it. Technicians may need training. Billing staff may have new coding or reimbursement requirements. Someone may need to handle additional patient education and follow-up.
If your team is already stretched thin, adding another responsibility can create problems elsewhere in the practice.
Look at your staffing, payroll, productivity, and workflow—but also pay attention to what is happening behind those numbers.
Do you have the right people in the right roles? Can parts of the new service be delegated? Will it create a new bottleneck?
Good decisions require both the data and an understanding of the people and processes behind it.
6. Does This Fit the Practice You Want to Build?
Not every good opportunity is a good opportunity for your practice.
Does it fit your patients, clinical interests, team, brand, and long-term direction?
Ask yourself:
Do I actually want this to become a meaningful part of my practice?
Practices get into trouble when they add something because another doctor is doing well with it, it was the hot topic at a meeting, or a vendor presented a compelling opportunity.
A year later, the equipment is sitting there and the service never really became part of the practice.
There are plenty of ways to grow. You do not need to pursue all of them.
7. Are You Getting Everything You Can From What You Already Have?
Before making another major investment, take a hard look at the practice you already have.
You may have:
- Underutilized existing services
- Inconsistent coding or CPT utilization
- Low revenue per patient or exam
- Scheduling inefficiencies
- Staffing that does not align with patient volume
- Cost-of-goods issues hurting margins
- Technology or equipment you are not fully utilizing
Improving one of those areas may produce a better return—and require far less investment—than adding something new.
New is exciting. Better execution is not always as exciting, but it can be a lot more profitable.
Old-School Business Discipline. New-School Tools.
There is no single number, software program, AI prompt, or industry benchmark that can tell you whether adding a service is the right decision.
You have to put the pieces together.
Can you legally provide it? Do your patients want it? Do the economics work? Can your schedule and team support it? Does it fit where you want to take the practice? And is it a better opportunity than improving something you already have?
Those are classic business questions.
What has changed are the tools we can use to answer them.
At Williams Group, we combine decades of experience working with optometric practices and a team with broad business expertise with today’s analytical tools, industry research, video collaboration, and AI-augmented research and analysis.
Technology helps us work through more information, test assumptions, and examine a problem from different angles.
Experience helps us know what questions to ask, what doesn’t look right, and what might happen next.
We use both.
Make Your Next Investment With Better Information
If you are thinking about adding a service, buying a new piece of equipment, or deciding where your practice has the greatest opportunity for growth, start with the practice you already have.
A Practice Performance Analysis brings together the financial, operational, scheduling, staffing, CPT, cost-of-goods, and patient information that can help you see where the opportunities—and potential problems—really are.
Old-school business discipline. New-school tools.
Because the goal isn’t to chase the next opportunity.
It’s to make the right investment for your practice.
402.488.2020



Tammi Sufficool, MBA