IRS Payment Processing Glitch: What It Means for Your Practice and Your Blood Pressure
The short version: The IRS admits it is running late logging some electronic tax payments. As a result, perfectly compliant taxpayers are getting CP14 “balance-due” letters that claim they never paid. The agency says penalties and interest will be wiped away once the payments post, but you need to keep your cool and your proof of payment, until the electronic dust settles.
What exactly broke?
On June 12, the IRS issued a public statement acknowledging “a delay in processing some electronic payments.” Payments left your bank, but they are sitting in limbo inside the IRS mainframe. A notice may have been generated before the payment hit your account or the payment landed with data errors that need manual fixing.
Real-world fallout
Taxpayers from South Dakota to Chicago have opened their mailboxes to find fresh bills for taxes they already paid. One couple told CBS News the experience triggered a near panic attack—and a two-hour phone hold that ended with a dial-tone goodbye. cbsnews.com
Who is most likely to see a bogus notice?
- Anyone who used Direct Pay or EFTPS on or near the April 15 deadline.
- Married-filing-joint taxpayers when the second spouse made the payment through an IRS Online Account (the system has a history of dropping these payments).
- Trusts that recently received CP161 notices for missing estimated taxes. The IRS called this last one a “programmer error.”
What the IRS wants you to do
- Do not pay again. Check your online account first.
- Monitor your account until July 15. If the payment still has not posted ten days before your CP14 response deadline, call the number on the notice.
- Skip the phone queue until then; the IRS says no call is needed unless the payment remains missing after mid-July.
Smart moves for practice owners
- Screenshot everything. Save the confirmation number from Direct Pay, your bank statement showing the debit, and the CP14 itself.
- Set a calendar reminder for July 5 to check your IRS account again.
- Keep cash handy. If the payment never posts, you may need to re-pay to stop interest from compounding.
- Delegate the headache. Give your CPA (hi, that’s us) a power of attorney so we can chase the IRS for you while you stay focused on patients instead of phone menus.
The bigger picture
The Taxpayer Advocate Service notes that IRS backlogs and staffing gaps are fueling these glitches. In plain English: the system is straining, and you are the spare part. Knowing your rights and keeping impeccable payment records is the best defense until the agency catches up
While this IRS glitch is frustrating, it doesn’t have to derail your peace of mind or your practice. Stay calm, stay documented, and don’t go it alone. Whether it’s resolving notices, monitoring payment status, or preventing future tax headaches, having an optometry-specific CPA in your corner can make all the difference.
We’re here to advocate, investigate, and help you stay financially focused, even when the IRS can’t.
This information is based on official updates and public notices from IRS.gov and related media coverage as of June 2025. While this article is written in our own words for clarity and relevance to optometry practices, all technical details and reporting were sourced from trusted government communications.