Blog

It's important to discuss the fundamentals of excellent patient communication with your team; to help them understand how they can develop effective communication styles, and help them to understand how body language and non-verbal communication can negatively affect...

The line between patient and consumer blurs a bit in the optical. But a proper handoff - one that reinforces the eye health education that the patient receives in the exam room - is helpful in ensuring that patients purchase quality eyewear that will best meet their...

Considering you're in healthcare, there is no doubt that you know what the Health Insurance Portability and Accountability Act (HIPAA) is. When was the last time you reviewed it with your team? We are here to remind you about the importance of educating and reviewing...

If you've been a Williams Group consulting client, then you know we have a best practice called a Quarterly Walk-Through. It's pretty simple and fun! During one weekly team meeting (another best practice that we stand by) each quarter, take 30 minutes to walk, as a...

Have you ever found yourself desperate to build and maintain a positive culture? It's been proven that a strong company culture helps your employees to engage more effectively with your patients and boosts productivity within your practice. It all starts with building...

Back in the day, us consultants would instruct our clients to create Procedure Manuals for every duty in the office. This was a daunting assignment, and we'd often allow three to six months of diligent effort to get the first draft done. The problem was, even if it...

While out shopping the other day, I came across a t-shirt that said optometry. Actually, that’s what my optician brain thought it said. What is actually said was optimist. Because my first reaction was a disappointment, I left without buying the shirt, but I’ve since...

HEA PracticeAdvantage Can Accelerate Your Growth, Complement Other HEA Benefits HEA PracticeAdvantage is a broad-based program designed to help independent eye care professionals become better business owners. PracticeAdvantage provides a multiphase membership that...

When it comes to your dispensary, do you know what you don’t know? Are you an expert at both delivering the highest-level patient experience within the optical while seamlessly navigating the vast sea of sight, style, board space, and Cost of Goods (COGs) management?...

Partnerships help practices realize their potential Williams Group’s business principles are summarized in four pillars: Economics, People, Information, and Culture (EPIC). EPIC encompasses everything we analyze when we review a practice: schedule, staff, financials,...